Privacy Policy
This policy explains how Gigatech handles enquiry, support and website information.
Who we are
Gigatech provides managed IT support, cybersecurity, backups, business email hosting, repairs, hardware support and related technology services from Christiana, South Africa.
Information we collect
When you contact us through the website, WhatsApp, phone or email, we may collect your name, contact details, business name, service interest, message content and technical details needed to respond to your request.
The website may also process basic technical information such as IP address, browser/device details, form security checks and server logs needed for security, troubleshooting and reliable website operation.
How we use information
- To respond to enquiries and support requests.
- To prepare quotes, recommendations or service follow-ups.
- To send requested newsletter or security/backup tips if you subscribe.
- To improve website reliability, security and user experience.
- To meet legal, accounting or operational obligations where applicable.
Sharing information
We do not sell personal information. Information may be processed by trusted service providers involved in website hosting, email delivery, forms, security, backups, newsletter delivery or IT support operations. Where outbound links such as WhatsApp or Google Maps are used, those providers process information according to their own policies.
Retention and security
We keep enquiry and support information only as long as reasonably needed for communication, service delivery, record keeping and security. Reasonable technical and organisational safeguards are used to protect information, but no internet service can be guaranteed completely risk-free.
Your rights
You may ask to access, correct or delete personal information where applicable under POPIA or other relevant privacy laws. Some records may need to be retained for legal, accounting, dispute or security reasons.
Contact
Privacy questions can be sent to enquiries@gigahost.co.za.
This policy is practical website wording and should be reviewed by a qualified legal advisor before formal reliance.