Terms of Service

These terms outline practical expectations for Gigatech enquiries, quotes and IT support services.

Scope of services

Gigatech provides managed IT support, endpoint security assistance, backup planning, business email hosting, remote support, IT repairs, hardware supply guidance and custom development services. Specific deliverables, timelines and costs are confirmed in writing per quote, support request or service agreement.

Quotes and availability

Website information is provided for general guidance and does not guarantee availability, pricing or a specific response time. Onsite work is arranged based on location, urgency, travel, scheduling and the type of work required. Remote support may be offered where practical.

Client responsibilities

Clients are responsible for providing accurate information, access credentials where required, lawful software licences, safe equipment access and permission to work on the relevant systems. Clients should maintain their own critical records and ensure important business decisions are approved internally.

Backups and data risk

Technology work can carry risk, especially when systems are already unstable, infected, damaged or misconfigured. Gigatech may recommend backups before repair, migration or configuration work. Recovery outcomes depend on the condition of hardware, software, storage media and existing backup quality.

Third-party products and services

Some work may involve third-party software, hosting, email services, security tools, hardware suppliers or internet services. Those providers may have their own terms, warranties, support limits and privacy policies.

Payments and ownership

Payment terms, deposits, subscriptions, hardware ownership and licence ownership should be confirmed in the applicable quote or agreement before work begins.

Limitation

To the extent allowed by law, Gigatech is not responsible for indirect losses, lost profits, business interruption or data loss except where a written agreement states otherwise.

Contact

Questions about these terms can be sent to enquiries@gigahost.co.za.